KinderCare respects your privacy like we care for your child, with care and caution. Safety and security is integral in everything we do, which is why we protect your family in person as well as your privacy online. And, we support every family’s situation fairly and equally because everyone is unique in their own way.
If you’re interested in learning more, you may read the following detailed information about your privacy rights, our expectations about acceptable use of our website and our policy against discrimination of any kind.
What information do we collect online?
We collect information when you access or submit an inquiry through our websites. Our websites contain links to and portions of other sites, and we are not responsible for the privacy practices or content of these other sites. The information we collect through our websites may include:
- Personal contact information that you provide to us, such as name, email address, and phone number.
- Anonymous, aggregate information that is not linked to personal information which is used to generate statistical reports about the use of our site.
- Information we collect through cookies or log files in order to create a profile, such as IP address, browser type, internet service provider, platform type, date/time stamp, and number of clicks, which may be tied to your personal information. This details how individual customers use our website.
- Anonymous information collected from third-party service providers to serve ads on our behalf.
Security: We take commercially reasonable and appropriate steps to protect your personal information from unauthorized access or disclosure. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee the security of your information. We use encryption to protect information online, and the servers that store your personal information are housed in a secure environment.
What information do we collect offline?
We collect information when you fill out an enrollment agreement, take a tour, or submit an inquiry at one of our child care locations. This may include:
- Your sensitive personal information, such as your emergency contact and release information, driver’s license number, and employer information.
- Your child’s sensitive personal information, such as care needs, allergies, medications, medical care provider, and immunization history.
- Your personal contact information, such as your name, address, email address, and phone number.
How is your information used?
Your information is used for purposes such as:
- to provide a safe and healthy environment for the children in our care
- to administer first aid and other medical care as necessary
- to effectively communicate with you and respond to your inquiries
- to comply with licensing regulations and other legal requirements
- to operate and improve our websites
- to ensure advertising is appropriately targeted
Under what circumstances may we share your information?
- if we have your consent to share the information
- when we retain authorized vendors to provide services on our behalf. These service providers are subject to non-disclosure obligations to protect your information.
- if we need to share your information with child care center regulators, medical providers, payment processors, and financial institutions for our bona fide business purposes
- if we are required by law to share information or if we have a good-faith belief that such action is necessary to comply with legal requirements.
- in the event that we go through a business transition, such as a merger, acquisition by another company, or sale of a portion of our assets, any personal information you provide us may be a part of the assets transferred.
Do our websites collect personal information of children?
No. We have designed our websites for parents and adults, not children. For that reason, we do not knowingly collect personal information from children who may visit our websites, and we do not want to include any such information in our customer databases. We recommend that parents monitor their children’s use of the Internet.
We may occasionally make changes to this policy to ensure its accuracy. If we make changes, the revised policy will be posted online and the date of the newest version will be listed. Please check back frequently, especially before you provide us with personal information, to see if the policy has changed.
How can you contact us?
650 Holladay Street, Suite 1400
Portland, OR 97232
What are the privacy rights of California residents?
If you are a California resident, you have the right to receive: a) information identifying any third party companies to whom KinderCare Education LLC may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and b) a description of the categories of personal information disclosed. Please send us an email with the subject line “Request for California Privacy Information” at the above address to obtain such information.
Privacy Notice for Mobile App Users
• Childcare Information. The Mobile App collects and maintains information about your child’s educational experience from childcare center staff including daily reports, attendance, photos, and other information.
• Anonymous Data. The Mobile App collects anonymous data from every Mobile App user to monitor traffic and fix bugs. This information may include web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a time stamp for the request.
You may view, change and remove your data associated with your profile. Should you choose to modify or delete your account, please contact KinderCare Family Support toll free at 888-525-2780 or via email at email@example.com. You can also modify your notification preferences by clicking the appropriate link included in the footer of email notifications generated through the Mobile App.
• Emails. As a Mobile App user, you may receive promotional emails relating to KinderCare, HiMama, or third parties that may interest you.
• Text Messages. When you register or create a user profile on the Mobile App, HiMama will ask for your wireless number to allow KinderCare to send you informational text messages related to your childcare services. You can unsubscribe from text messages by replying STOP or UNSUBSCRIBE to any of these text messages. Messaging and data charges may apply to any text message you receive or send. Please contact your wireless carrier if you have questions about messaging or data charges.
• Photos, Videos and Comments. One of the Mobile App’s features is the ability for childcare center staff to upload and share photos and videos of enrolled children, and the ability for parents and guardians to upload photos and videos and to post comments via the Mobile App. When childcare center staff use the photo or video feature, the Mobile App uses a tagging functionality to prompt the staff member to identify each child in the photo or video, whether alone or in a group setting, and allows the staff member to share the photo or video with the parents and guardians of identified children, as well as others the parent or guardian authorizes to receive updates via the Mobile App. If you register or create a user profile on the Mobile App, childcare center staff may take photos or videos of your child and share those photos or videos via the Mobile App, email or text message. If you prefer that photos or videos of your child not be shared with other Mobile App users, then you can request that childcare center staff only take photos or videos of your child, and do so singly and not in groups, and also only share those images with you. In this case, if childcare center staff identify your child (via tagging functionality) as appearing in a group photo or video, the Mobile App will alert the staff member to not share the photo or video with other Mobile App users. If this is your preference, please contact KinderCare Family Support toll free at 888-525-2780 or via email at firstname.lastname@example.org, or email your KCE childcare Center Director. If you do not consent to your child appearing in any photos or videos and/or withdraw photo and video consent altogether, you should delete your Mobile App user account and inform your Center Director that you do not want your child to appear in individual or group photos or videos.
Using the Mobile App. To use the Mobile App, you must have a compatible mobile telephone or handheld device, Internet access (if required by the Mobile App), and the necessary minimum specifications (“Software Requirements”) to use the Mobile App. The Software Requirements for Apple iOS devices and Android OS devices can be found on the relevant App Store page. The Mobile App software may be upgraded from time to time to add support for new functions and services. The Mobile App may request certain privacy permissions from time to time including, but not limited to, access to your device camera or choosing images from your device or access to your device microphone and associated features.
You acknowledge that the terms of agreement with your respective mobile network provider will continue to apply when using the Mobile App. Data and messaging charges may apply to your use of the Mobile App or any text messaging or photo sharing features you use via the Mobile App. You may also incur third-party charges. You accept responsibility for any such charges that arise. If you are not the bill payer for the mobile telephone or handheld device being used to access the Mobile App, you will be assumed to have received permission from the bill payer for using the Mobile App.
The Mobile App is currently made available to you for your personal (noncommercial) use and may be amended or withdrawn, or the Mobile App or services may incur a charge, at any time and for any reason.
Children Under 16. The Mobile App is not intended for use by children under 16 years of age. KinderCare does not knowingly collect personal information from children under the age of 16 who may download or use the Mobile App, and does not want to include any such information in our customer databases without first obtaining parental consent. If you are under 16, do not use the Mobile App or provide any information, make purchases, or use interactive features via the Mobile App. Any personal information entered by a child under 16 without verification of parental consent will be deleted if discovered.
Your Rights. You have the right to submit a complaint or object to the Mobile App’s collection and use of your information at any time, or to require the review, transmission, change, or deletion of your personal information. You may also have the right to request certain information regarding disclosure of personal information collected via the Mobile App to third parties for their direct marketing purposes. You can exercise these rights, express concerns, or obtain additional information about the use of your personal information by e-mail at support@HiMama.com or toll free at (800) 905-1876 or by contacting KinderCare Family Support at 1-888-525-2780 or via email at email@example.com.
For more information, or to request modifications, the Inclusion Services team can be reached through your Center or Site Director or through our Family Support Team. Our Family Support Team can be reached during Monday-Friday 6:00 AM – 5:00 PM PST at 888-525-2780.
USDA Nondiscrimination (English)
This institution is prohibited from discriminating on the basis of race, color, national origin, disability, age, sex and in some cases religion or political beliefs. The U.S. Department of Agriculture also prohibits discrimination based on race, color, national origin, sex, religious creed, disability, age, political beliefs or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027), found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
(1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW
Washington, D.C. 20250-9410
(2) fax: (202) 690-7442; or
(3) email: firstname.lastname@example.org.
For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish or call the State Information/Hotline Numbers (click the link for a listing of hotline numbers by State); found online at: http://www.fns.usda.gov/snap/contact_info/hotlines.htm. To file a complaint of discrimination regarding a program receiving Federal financial assistance through the U.S. Department of Health and Human Services (HHS), write: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537-7697 (TTY). This institution is an equal opportunity provider.
USDA Nondiscrimination (Spanish)
De conformidad con la Ley Federal de Derechos Civiles y los reglamentos y políticas de derechos civiles del Departamento de Agricultura de los EE. UU. (USDA, por sus siglas en inglés), se prohíbe que el USDA, sus agencias, oficinas, empleados e instituciones que participan o administran programas del USDA discriminen sobre la base de raza, color, nacionalidad, sexo, discapacidad, edad, o en represalia o venganza por actividades previas de derechos civiles en algún programa o actividad realizados o financiados por el USDA.
Las personas con discapacidades que necesiten medios alternativos para la comunicación de la información del programa (por ejemplo, sistema Braille, letras grandes, cintas de audio, lenguaje de señas americano, etc.), deben ponerse en contacto con la agencia (estatal o local) en la que solicitaron los beneficios. Las personas sordas, con dificultades de audición o discapacidades del habla pueden comunicarse con el USDA por medio del Federal Relay Service [Servicio Federal de Retransmisión] al (800) 877-8339. Además, la información del programa se puede proporcionar en otros idiomas.
Para presentar una denuncia de discriminación, complete el Formulario de Denuncia de Discriminación del Programa del USDA, (AD-3027) que está disponible en línea en: http://www.ascr.usda.gov/complaint_filing_cust.html y en cualquier oficina del USDA, o bien escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncia, llame al (866) 632-9992. Haga llegar su formulario lleno o carta al USDA por:
(1) correo: U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; o
(3) correo electrónico: email@example.com.
Esta institución es un proveedor que ofrece igualdad de oportunidades.