Family and Child Back-Up Care

Show employees you have their back, with Back-up Care in our centers, and Back-Up Care in-home provided by a network of highly-vetted providers, through our partners.

Help your working families adjust, adapt and stay productive, with child and family care options that save the day when planned or unplanned gaps in regular care come up.

Nanny called in sick on the big meeting day?

Help your employees make it to work when unexpected child care needs come up. See how we welcome children with open arms at our centers.

We're a different kind of partner

We'll make sure to find the right back-up care program to fit your employees'—and your company's—needs. Here's how we work:

How we begin the process

We understand that your needs are specific to your employee mix and their changing needs. So we work with you to jointly design the right program with the optimal mix of back-up care options to suit your financial needs and meet your employees' care needs.

Once your program is up and running, your employees can reserve care by phone, online, or with an app. Requesting service online is available 24/7/365.

Back-Up Care Services

Back-up Care your employees can count on

Working parents can’t focus on work when they’re scrambling to find alternate child care arrangements. And even when everything goes to plan, there are still times when regular care won’t be available. Our suite of Back-up Care services gives employees peace of mind so they can stay present and productive. We care for their loved ones, so they can focus on doing what they love.

Our comprehensive back-up care program includes:

In-center back-up care for children 6 weeks to 12 years old through KCE’s 1,400+ wholly owned and operated centers
In-home child care for sick or well children, or In-home adult care for elders, spouses, adult children, and employees themselves, provided by a network of highly vetted providers, through our partners.

Plus, all our back-up care programs come with detailed monthly utilization reports to help you drive your business goals. Understand who is using the program and why, so you can track ROI and prove the program’s value to your internal stakeholders.

How we offer ongoing support

A dedicated Account Executive will partner with you to assess the program performance and address questions.

With our monthly reports, you get full visibility to see the number of days that your workforce uses the program and, by extension, measure the reduction of absenteeism for immediate ROI.

Your employees can use our online portal to track their program, benefits, and access information about their center and child. Here’s a live preview of the portal.

You'll feel the difference when you partner with us.

Give your families back-up care they can trust.

Sometimes child care needs are anticipated—sometimes things just come up. Either way, it’s a big challenge for working families to find care they can count on and trust. And it’s a big challenge for businesses to keep employees productive and focused at work if they’re struggling with child care needs.

Together, our in-center and in-home care solutions provide your employees with comprehensive, flexible solutions—and saves your business money by reducing absenteeism.

In-center or in-home, children are welcomed by experts.

In-center: Give your employees access to our over 1,375 accredited KinderCare Learning Centers across the country, as well as our 400+ before- and after-care programs for school-age children.

In-home: Through our network of highly-vetted partners, we offer experienced child care providers for families who want to keep care at home, need transportation help, and more.

In 2016, KinderCare Education’s Back-Up Care program saved employers more than 17,000 days of work.

The teachers were fantastic the second we walked in the door. They made us, and our son, feel like we've been going there for years despite it being our first time there. It was obvious that it is a caring environment.
- KinderCare Back-Up Care Family

Aon colleagues appreciate the KinderCare tuition savings program for their children in early childhood education, the back-up care program for all age dependents when their regular care isn’t available, and even our colleagues without children or dependents love using the Care.com membership.
- Kim Kivimaki, Director, Colleague Wellbeing | Aon Service Corporation