Listening to the needs of working parents reveals the path to better care solutions.
The Client
Thomas Jefferson University and Jefferson Health are prominent health sciences institutions based in Philadelphia, Pennsylvania, employing over 42,000 faculty and staff. They cater to a diverse range of hospital and university families, supporting everyone from nursing assistants and residents to professors.
The Opportunity
With Jefferson’s on-site child care center consistently at capacity, the university recognized the need to expand its family care benefits. However, leadership wanted to begin by understanding the most pressing needs and concerns directly from their employees and faculty.