How can I get a copy of my Year-End Statement?
You may request a copy of your Year-End Statement from your Center Director. If you are unable to obtain a copy of your statement from your Center Director, you may request a statement by completing the request form.
Why are Year-End Statements not sent to me automatically?
Since the Year-End Statement provided by KinderCare Learning Centers may not be sufficient in the event of an audit, and many of our families use other documentation as proof of payment for tax purposes, we provide Year-End Statements only upon request.
If the Year-End Statement provided by KinderCare Learning Centers is not sufficient in the event of an audit, what should I use as proof of payment made to KinderCare Learning Centers?
The best representation of what you have paid in child care expenses are copies of your cancelled checks, your bank or debit/credit statement, online payments and/or money order receipts, which we would suggest keeping for future reference.
My child transferred to a new center mid-year. I have payment records for the current center where we are enrolled, but it does not include payment records for the previous center. How can I get payment records for the previous center?
You may request a copy of payments made to the previous center by contacting the Center Director at that location. If you are unable to obtain a copy of your payment records from the Center Director, you may request your payment records by completing the request form.
There is a discrepancy on my Year-End Statement. How do I correct this?
Please see your Center Director who can print a copy of your ledger card, review your account with you, and assist you in clarifying any discrepancies.
The center where we were previously enrolled has closed. How do I get my Year-End Statement?
You may request your Year-End Statement for a closed center by completing the request form.
I need the EIN/Tax ID number for my center. How can I obtain this information?
You may request the EIN/Tax ID number for your center by calling our Customer Care Department at 888-525-2780 or by completing the request form. In the comments section, please specify that you are requesting the EIN/Tax ID number.
I've started making payments online with Family Connection. How can I get a statement listing all payments?
Within Family Connection, the best way to access year-to-date payments is to use the Account History tab and print a FSA report. This report includes all payments made during the period requested in the parameters of your report.