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Frequently Asked Questions About Year-End Statements

KinderCare will be providing you with your year-end statement electronically when it becomes available early next year. See below for frequently asked questions and more information.


Year End Statement FAQs

How can I get a copy of my Year-End Statement?

KinderCare will be providing you with your year-end statement electronically when it becomes available in early 2016. This statement is intended to provide you with a tool to assist with your income tax return preparation. If you are a currently enrolled family, year-end statements will now be provided to you electronically. If you are requesting a year-end-statement for previous years, please contact your Center Director. If you are a formerly enrolled family, year-end statements will also be provided to you electronically. However, in the event that we no longer have your current email address, please contact your Center Director for a statement. If your center is no longer open for business, please contact Customer Care by phone at 1-888-525-2780 so we may assist you.


If the Year-End Statement provided by KinderCare Learning Centers is not sufficient in the event of an audit, what should I use as proof of payment made to KinderCare Learning Centers?

The best representation of what you have paid in child care expenses are copies of your cancelled checks, your bank or debit/credit statement, online payments and/or money order receipts, which we would suggest keeping for future reference.

My child transferred to a new center mid-year. I have payment records for the current center where we are enrolled, but it does not include payment records for the previous center. How can I get payment records for the previous center?

You may request a copy of payments made to the previous center by contacting the Center Director at that location. If you are unable to obtain a copy of your payment records from the Center Director, you may request your payment records by contacting Customer Care by phone at 1-888-525-2780. 

There is a discrepancy on my Year-End Statement. How do I correct this?

Please see your Center Director who can print a copy of your ledger card, review your account with you, and assist you in clarifying any discrepancies.

The center where we were previously enrolled has closed. How do I get my Year-End Statement?

You may request your Year-End Statement for a closed center by by contacting Customer Care by phone at 1-888-525-2780. 

I need the EIN/Tax ID number for my center. How can I obtain this information?

Families can access the EIN in their Family Connection account by going to Account History and pulling a Flexible Account Reimbursement Statement. If you have additional questions, please contact Customer Care by phone at 1-888-525-2780 so that we may assist you.

I've started making payments online with Family Connection. How can I get a statement listing all payments?

Within Family Connection, the best way to access year-to-date payments is to use the Account History tab and print a FSA report. This report includes all payments made during the period requested in the parameters of your report.